無理

Got this reaction today,
I sent an official request,
the receiver thought that she could not do,
thus called and told me the result,
I just simply asked for a written reply,
in order to proceed with another report,
asking for authorisation and resources to do so.
However,
the person also said that why I sent the request without communicatiing with them before,
thus,  they have a negative record that they could not do the task.

I think it is not a correct way of handling the case,
in their way of solving the problems,
they have a very high of finishing rate,
for the unable finished tasks,
someone just wants to take out of their record !