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聯合航空行政總裁米諾（Oscar Munoz）在公司網站回應事件後，亦隨即向內部員工發信解釋事件。不過信中內容被公開，內容竟寫着：「乘客好戰且具破壞性，員工做法恰當」引來公關災難。
聯合航空行政總裁米諾向員工發信表示「撐員工」。（路透社）
聯合航空強行拖離乘客落機事件持續發酵，行政總裁米諾早前在聯航官方網頁與Facebook上致歉後，隨即致信給全體員工。美國有視電視新聞CNBC公開了這封信，卻發現驚人內容。
聯航CEO米諾的內部信全文。
信中他寫道涉事員工「有禮貌地」接觸該華裔醫生，但該乘客「提高聲線」並「拒絕聽從機組人員指示」。然後當機組人員請求他落機時，他「變得好戰且具破壞性」（Disruptive
and belligerent），因此機組人員無選擇下只好強行拖他下機，強調員工跟隨規則（Followed established
procedures），做法恰當。
此信意味米諾認同員工做法正確，並歸咎事件是華裔醫生責任。信件公開隨即引來公關災難，社交網絡更加群情洶湧，紛紛表示「無法想像這樣的人是聯航CEO」。在Twitter上更有人發起了「#BoycottUnitedAirlines」的Hastag，要求杯葛不再乘搭聯合航空。
此信意味米諾認同員工做法正確，並歸咎事件是華裔醫生責任。信件公開隨即引來公關災難，社交網絡更加群情洶湧，紛紛表示「無法想像這樣的人是聯航CEO」。在Twitter上更有人發起了「#BoycottUnitedAirlines」的Hastag，要求杯葛不再乘搭聯合航空。
United Airlines
CEO Oscar Munoz issued an apology on Tuesday amid outrage over passenger Dr. David Dao of Kentucky being dragged off an overbooked flight.
In his latest statement Tuesday, Munoz expressed his sympathies and apologized, saying that a "thorough review" of the situation and their policies will take place, the results of which will be shared by Apr. 30.
"The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way," Munoz said in a statement.
"I want you to know that we take full responsibility and we will work to make it right," he added.
Also Tuesday, attorneys for Dao issued a statement on behalf of the doctor and his family.
"The family of Dr. Dao wants the world to know that they are very appreciative of the outpouring of prayers, concern and support they have received. Currently, they are focused only on Dr. Dao's medical care and treatment," said Chicago attorney Stephen Golan of Golan Christie Taglia, adding that Dao's family has asked for privacy.
Dao, who is being treated for his injuries at a Chicago hospital, is also represented by Chicago aviation attorney Thomas Demetrio of Corboy & Demetrio.
CEO Oscar Munoz issued an apology on Tuesday amid outrage over passenger Dr. David Dao of Kentucky being dragged off an overbooked flight.
In his latest statement Tuesday, Munoz expressed his sympathies and apologized, saying that a "thorough review" of the situation and their policies will take place, the results of which will be shared by Apr. 30.
"The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way," Munoz said in a statement.
Also Tuesday, attorneys for Dao issued a statement on behalf of the doctor and his family.
"The family of Dr. Dao wants the world to know that they are very appreciative of the outpouring of prayers, concern and support they have received. Currently, they are focused only on Dr. Dao's medical care and treatment," said Chicago attorney Stephen Golan of Golan Christie Taglia, adding that Dao's family has asked for privacy.
Dao, who is being treated for his injuries at a Chicago hospital, is also represented by Chicago aviation attorney Thomas Demetrio of Corboy & Demetrio.
Videos of the incident went viral on
social media and prompted Munoz to apologize for having to
"re-accommodate" customers after a two-hour delay. The confrontation
happened on a United Express flight operated by Republic Airways.
The Senate Commerce Committee sent the United Airlines CEO a letter late Tuesday, asking the company to supply them with "a full accounting of this incident" and answers to detailed questions by April 20. The committee also sent a similar letter to the commissioner of the Chicago Department of Aviation, Ginger Evans.
"We recognize the importance of having passengers comply with lawful crew instructions, but it is hard to believe that some combination of better planning, training, communication, or additional incentives would not have mitigated this incident or avoided it altogether," the senators wrote to Munoz.
"To date, United Airlines' (UA) explanation of the incident has been unsatisfactory, and appears to underestimate the public anger about this incident," the letter added.
Rep. Bill Shuster, a Republican who chairs the House Transportation and Infrastructure Committee, released a statement on Tuesday expressing his concern over the situation.
"I am troubled by the incident in Chicago in which a paying customer was forcefully removed from a flight without apparent just cause. This entire situation was poorly managed and avoidable," Shuster said. "No one should ever be treated this way. Our committee is actively monitoring the situation and is in regular contact with the Department of Transportation."
Shares of United closed down more than one percent Tuesday. Earlier, the shares were among the worst performers in the S&P 500.
Watch: Senate & Commerce Committee seek info on United situation
The Senate Commerce Committee sent the United Airlines CEO a letter late Tuesday, asking the company to supply them with "a full accounting of this incident" and answers to detailed questions by April 20. The committee also sent a similar letter to the commissioner of the Chicago Department of Aviation, Ginger Evans.
"We recognize the importance of having passengers comply with lawful crew instructions, but it is hard to believe that some combination of better planning, training, communication, or additional incentives would not have mitigated this incident or avoided it altogether," the senators wrote to Munoz.
"To date, United Airlines' (UA) explanation of the incident has been unsatisfactory, and appears to underestimate the public anger about this incident," the letter added.
Rep. Bill Shuster, a Republican who chairs the House Transportation and Infrastructure Committee, released a statement on Tuesday expressing his concern over the situation.
"I am troubled by the incident in Chicago in which a paying customer was forcefully removed from a flight without apparent just cause. This entire situation was poorly managed and avoidable," Shuster said. "No one should ever be treated this way. Our committee is actively monitoring the situation and is in regular contact with the Department of Transportation."
Shares of United closed down more than one percent Tuesday. Earlier, the shares were among the worst performers in the S&P 500.
Watch: Senate & Commerce Committee seek info on United situation
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