The Art of Talking to Anyone by Rosalie Maggio

http://www.amazon.com/Art-Talking-Anyone-Essential-Situation/dp/007145229X

If you want to improve your conversational skills--and achieve greater levels of personal and professional success--The Art of Talking to Anyone is the ultimate book. Rosalie Maggio has built a career on teaching people how to say the right thing at the right time--and she's made her techniques available to you.
This essential communication handbook includes:
Sample dialogues, topics, and responses

Quick-reference dos and don'ts

Tips for handling special situations

Confidence-building advice and quotations

Key words that get to the business at hand

Whether it's small talk or big, social or work-related, The Art of Talking to Anyone gives you all the tools you need to speak up with confidence, to charm and persuade, and to talk your way through any situation--successfully.
From the Back Cover

Yes, you can learn to talk to anyone, anytime, anywhere. And here’s how.
Conversation is one of the most decisive factors in our success in business and in life. It’s also an art anyone can learn—with the help of a few simple tips, guidelines and techniques.
The Art of Talking to Anyone makes it easy. Using sample scripts, real-life situations, and surefire strategies, this all-in-one handbook provides everything you need to become a more successful conversationalist. Whether you’re chatting with co-workers at a conference, meeting new people at a party, or just talking on the telephone, this confidence-building guide can help you jumpstart your own unique skills and make a positive, lasting impression. You’ll be surprised by how easy it is to express yourself, how self-assured you’ll feel, and how well people respond to the right words at the right time. Filled with ready-to-use conversations and useful suggestions, this life-changing book shows you:
How to be universally liked

How to listen successfully

How to keep a conversation going…and how to end one

How to ask and answer questions

How and when to tell jokes

How to deal with difficult conversations

How to charm and persuade others

Nothing reveals more about who you are than what you say. And no book offers practical and easy-to-learn keys to successful conversations like The Art of Talking to Anyone.