Quality Quotes

A customer is the most important visitor on our premises.

He is not dependent on us. We are dependent on him.

He is not an interruption in our work. He is the purpose of it.

He is not an outsider in our business. He is part of it.

We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.

- Mahatma Gandhi


The first step towards knowledge is to know that we are ignorant.
- Richard Cecil

The dumbest people I know are those who know it all.
- Malcolm Forbes

Knowledge is a process of piling up facts; wisdom lies in their simplification.
- Martin Fischer

We are drowning in information but starved for knowledge.
- John Naisbitt

We must learn our limits. We are all something, but none of us are everything.
- Blaise Pascal

Imagination is more important than knowledge. For while knowledge defines all we currently know and understand, imagination points to all we might yet discover and create.
- Albert Einstein

If you talk about change but don’t change the reward and recognition system, nothing changes.

“There’s only one corner of the universe you can be certain of improving, and that’s your own self.” —Aldous Huxley

Tools soon get rusty if they are left in the toolbox!
Ideas are useless unless used.

If the only tool you have is a hammer, it’s surprising how many things start looking like a nail!

If you don’t have time to solve problems, how come you always have time to do it wrong again!

Results come from doing the right things, not from doing the things right.

There can not be improvement without new ideas, and there can not be new ideas without the participation of all.


Waste is like a fog all around us - concealing the truth!


When things are going well, something will go wrong!! - Murphy’s law


A defect will never occur until the unit has passed final inspection!- Murphy’s Law



All things are difficult before they become easy.


Nothing dies faster than a new idea in a closed mind.


The best photograph in the world is no good if it is still in somebody’s camera.


It is a funny thing about life; if you refuse to accept anything but the best, you will often get it.


What we want is - the 5 why’s not the 5 Who’s (to blame)!

Even if you are on the right track, you get run over if you just sit there!


The time to repair the roof is when the sun is shinning.


What is the use of running when we are on the wrong side?
Direction is more important than speed.


The harder we try, the luckier we are.


Remember that improvement has no limits.


The worst thing a person can do is to ignore or cover up a problem.

Fix the process, not just the product.


Believe every thing can be improved .

If your organization stops improving - it starts falling!

It is better to learn from the experience of others.

Mistakes are the best teachers.

All problems are “treasures!”

There is always a better way!


Watch your thoughts; they become words.

Watch your words; they become actions.

Watch your actions; they become habits.

Watch your habits; they become character.

Watch your character; it becomes your destiny.



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